About Us
Committed to Excellence in Development and Design
- for over 15 years!
ChilledWeb are a UK based company providing Website Design and Development together with Enterprise Managed Cloud Hosting services.
Come and talk to one of our team today to learn how we can help ...
ChilledWeb believe in building long-term client relationships. Our approach is always open and honest. Our pricing is transparent and easy to understand.We are happy to offer advice and guidance so please contact us to arrange for a free, no obligation consultation to discuss your requirements.
Our Services
We are a modern distributed company, you can find us working in our home offices, at a workshop, coffee shop or an event.We use industry leading collaboration tools to ensure a culture of inclusion and customer success.
eLearning
At ChilledWeb, we believe that Moodle is the worlds most popular virtual learning environment (VLE).
eCommerce
At ChilledWeb, we believe that OpenCart is the worlds most popular eCommerce solution.
Websites
At ChilledWeb with recognition of our customers’ corporate colours, logo, identity & image we aim to deliver an amazing digital experience.
Mobile Apps
At ChilledWeb with recognition of our customers’ corporate colours, logo, identity & image we aim to deliver an amazing digital experience.
Our Portfolio
At ChilledWeb, we are especially proud of our reputation in the UK Healthcare sector. Here are some examples of our work.If you would like to learn more about the work we do, we would love to hear from you.
UHB
ChilledWeb were approached by the University Hospitals Birmingham NHS Foundation Trust - Library Services team to design and host their new website. The launch date was to coincide with the launch of their new online media strategy.
Test Your Care
ChilledWeb stood up the server and configured both IIS, MSSQL and Frontpage extensions. ChilledWeb also manage the associated Domain Names and SSL Certificates.
MKUH
ChilledWeb were approached by the Milton Keynes University Hospital NHS Foundation Trust - Education Department to build, design and host their new website. The launch date was to coincide with the launch of their new marketing campaign, the ability to delivery on time was a critical requirement.
UHB
ChilledWeb were approached by the University Hospitals Birmingham NHS Foundation Trust - Education department to build, design and host their new website. The launch date was to coincide with the launch of their new Lead and Learn strategy, so speed of delivery was critical.
BCHC
ChilledWeb were approached by the Birmingham Community Healthcare Education team to design, build and host their eLearning platform.
Clinical Supervision
Our mobile app makes it easy and quick to promote critical reflection and have a positive impact on your employees emotional well-being.
Our Customers
As a customer you won't be dragged into meetings for 'meetings sake', you'll be kept up to date regularly and consistently.
We pride ourselves on our communication and excellent customer relationships.
Here are some of the amazing Customers we work with:
Our Policies
It is important for our customers to understand the measures that are used to guard our service infrastructure.
Here are a list of our key policies:
ChilledWeb partner with Amazon Web Services to provide our customers with highly secure UK data centers that utilize state-of-the art electronic surveillance and multi-factor access control systems. The data centres are staffed 24x7 by trained security guards; and access is authorised strictly on a least privileged basis.
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eLearning
At ChilledWeb, we believe that Moodle is the worlds most popular virtual learning environment (VLE).Research shows that Moodle is the world’s most popular VLE with millions of users in Schools, Universities, Colleges, Healthcare and organisations both large and small, including Shell, London School of Economics, State University of New York, Microsoft, and the Open University.Moodle VLE is actually free to use and there are no licensing fees – this means that your only costs are the professional services needed to develop and customise your VLE.Our VLE customers have the flexibility to switch to a new supplier or manage maintenance in-house at any point if you want to, making your Moodle VLE solution as future proof as possible and protecting your investment in the long-term.
Hosting
ChilledWeb offer a number of hosting solutions to suit any budget and IT strategy.1) We can host your VLE on our Cloud servers offering a secure, scalable and high availability environment.
2) We can provide a dedicated server, giving you the flexibility to manage your VLE software yourself, while taking advantage of our secure infrastructure.
3) You can host the VLE on your own servers giving you complete autonomy to update and maintain your VLE yourself.
Consultancy
The ChilledWeb team are here to help with our expert VLE consultants.Whether you are looking to make a start or just to get more out of your current VLE instance, ChilledWeb are here to help.ChilledWeb have Moodle/VLE experts that can help you get the most out of working with Moodle and empower you to deliver on your learning objectives for your business.
eCommerce
At ChilledWeb, we believe that OpenCart is the worlds most popular eCommerce solution.OpenCart is full of features, user friendly and compatible with a wide range of 3rd party services and payment solutions. It also has a feature rich dashboard that gives you an at-a-glance view of important metrics like sales, customers, and more!By choosing ChilledWeb to build your online presence you get a complete secure, professional e-commerce solution that lets you launch your online store and reach your customers quickly.At a time when more and more business are developing their online sales strategy, ChilledWeb are able to demonstrate our ability to work with our Clients and create a powerful brand that will enable your online to business grow.
Hosting
ChilledWeb offer a number of hosting solutions to suit any budget and IT strategy1) We can host your Online Store on our Cloud servers offering a secure, scalable and high availability environment.
2) We can provide a dedicated server, giving you the flexibility to manage your Online Store yourself, while taking advantage of our secure infrastructure.
3) You can host your Online Store on your own servers giving you complete autonomy to update and maintain your Online Store yourself.
Consultancy
The ChilledWeb team are here to help with our expert eCommerce consultants.Whether you are looking to make a start or just to get more out of your current eCommerce instance, ChilledWeb are here to help.ChilledWeb have eCommerce experts that can help you get the most out of working with OpenCart and empower you to deliver on your sales strategy for your business.
Websites
At ChilledWeb with recognition of our customers’ corporate colours, logo, identity & image we aim to deliver an amazing digital experience.ChilledWeb do not provide “one-size fits all”. We provide “best of breed” solutions engineered for your specific requirements. This ensures the best use of technology and techniques to fulfil our customer’s requirements while maintaining platform independence and scalability.
Content Management
At ChilledWeb, we believe that Drupal is the worlds most popular Content Management System (CMS). Drupal provides a back-end framework for at least 2.3% of all websites worldwide!By deploying your website on this platform (and our Support infrastructure) ChilledWeb are able to deploy your next online project quickly, professionally and securely.Our Web Development experts will work with you to understand your online strategy and design and online presence to showcase your business! Further we provide full maintenance and support from a UK support centre.
Security
ChilledWeb have a huge security infrastructure. We are an Amazon Technology Partner and with that comes physical datacenter security suitable for Government and our Public Sector clients.Further, all data is protected behind layers of proxies and firewalls and all our customer websites are secured with SSL certificates.We take security seriously for all our clients, large and small.
Mobile Apps
At ChilledWeb with recognition of our customers’ corporate colours, logo, identity & image we aim to deliver an amazing digital experience.ChilledWeb developers are able to build incredible, creative and professional apps for all major platforms.ChilledWeb do not provide “one-size fits all”. We provide “best of breed” solutions engineered for your specific requirements. This ensures the best use of technology and techniques to fulfil our customer’s requirements while maintaining platform independence and scalability.ChilledWeb build apps that are attractive, engaging and functional.
Privacy Policy
ChilledWeb Limited ("ChilledWeb", "we", "us", "our")
Company Number: 72421271. Who We AreChilledWeb Limited ("ChilledWeb.com", "we" or "us") takes your privacy seriously. We are committed to protecting the privacy of any personal data you give us, and we comply with all relevant UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.For the purposes of relevant data protection legislation, ChilledWeb Limited is the data controller of the personal data we hold and process about you. We are registered on the public register of fee payers maintained by the Information Commissioner's Office (ICO) in the UK.If you have any questions about this Privacy Policy or how we handle your data, see the "How to Contact Us" section at the end of this policy.2. Our Approach to Your DataWe have a philosophy about the way we use the data you share with us and the way we communicate with you: if you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you feel we haven't lived up to that philosophy, please let us know straight away using the contact details below.This Privacy Policy explains how we collect, use, store, retain and delete the personal data you provide to us, or that we collect when you use our website or app. 'Personal data' means any data that relates to you and that identifies you or could be used to identify you, for example, your name, email address, or other digital identifiers such as cookies, IP addresses or log data.This Privacy Policy may change from time to time. If it does, the most up-to-date version will always be available at: https://chilledweb.com.3. What Data We CollectDepending on how you interact with us (our website, our app, or as a customer), we may collect:- Contact details — name, email address, phone number, company name
- Account information — login credentials, account preferences, profile information
- Usage data — how you use our website or app, pages visited, features used, timestamps
- Technical data — IP address, browser type and version, device type, operating system
- Communications — messages you send us via our contact form, email, or support channels
- Cookies and similar technologies — see our Cookie Policy belowWe only collect the personal data that is necessary for the purposes described in this policy.4. How and Why We Use Your DataWe will only use your personal data for our purposes in a manner permitted by relevant data protection legislation, which may include where it is:- Necessary to provide our website, app and their features, and to give you the best user experience
- Necessary to fulfil a contract with you, or to take steps at your request before entering into one
- Required to comply with a legal or regulatory obligation
- In our legitimate interests (for example, to keep our services secure and to improve them), provided those interests are not overridden by your rights and interests
- Based on your explicit consent (for example, when you sign up to receive our newsletter), which you may withdraw at any timeBy "legitimate interests", we mean our interests in managing ChilledWeb.com, our apps, and our relationship with you. We always weigh any potential impact on you before relying on this basis, and we won't use your data this way if we judge that your interests override ours, unless you've given consent, or we have a legal or contractual obligation to do so.5. Data RetentionWe only keep your personal data for as long as we need it for the purposes it was collected for, or as required to meet legal, accounting, or reporting obligations. Our retention periods are set out below:Account information (name, email, login details)
Retention period: For as long as your account remains active, and for up to 12 months after account closure, in case you wish to reactivate itUsage and technical data (app activity logs, IP addresses)
Retention period: Up to 12 months from the date of collectionCommunications (support requests, contact form submissions)
Retention period: Up to 24 months from the last interaction, to allow us to handle any follow-up queriesFinancial and invoicing records
Retention period: 6 years, as required by UK tax lawCookie data
Retention period: See our Cookie Policy for individual cookie durationsWhere we no longer need your personal data, we will securely delete or anonymise it. If deletion isn't immediately possible (for example, because it's stored in backup archives), we will securely isolate it from further use until it can be deleted, which typically occurs within 90 days as part of our backup rotation cycle.If you would like more detail on how long a specific piece of your data is kept, please contact us using the details in the "How to Contact Us" section below.6. Your Right to Erasure ("Right to Be Forgotten") and Data DeletionUnder the Data Protection Act 2018 and the UK GDPR, you have a right to ask us to delete the personal data we hold about you. This is known as the "right to erasure" or "right to be forgotten." This right applies in certain circumstances, for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for us to keep processing it. It does not apply where we have a legal obligation to retain data (such as financial records we must keep for tax purposes).How to request deletion of your data:1. By form: Complete and submit our data deletion request form https://chilledweb.com/#section-delete, including the words "remove my data" in the message field.
2. By email: Email us at [email protected] with the subject line "Data Deletion Request," including your account email or name so we can locate your data.What happens next:- We will verify your identity before actioning any deletion request, to protect your account from unauthorised deletion.
- We will action valid requests within 30 days, as required by UK GDPR.
- We will delete or anonymise your personal data across our active systems. Residual copies in encrypted backups will be purged in our normal backup rotation cycle, within 90 days.
- Some data may be retained beyond this where we have a legal obligation to do so (for example, financial records required for tax purposes), we will tell you if this applies to your request.
- We will confirm to you in writing once your deletion request has been completed.If you're unhappy with how we've handled your request, you have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.7. Your Other Data Protection RightsIn addition to the right to erasure, you also have the right to:- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Restrict our processing of your data in certain circumstances
- Object to processing based on legitimate interests or for direct marketing
- Data portability receive your data in a structured, machine-readable format
- Withdraw consent at any time, where we rely on consent as our legal basisTo exercise any of these rights, please contact us: [email protected]8. Sharing Your DataWe do not sell your personal data. We may share it with:- Trusted service providers who help us operate our website, app and services (e.g. hosting, analytics, customer support tools), under contracts that require them to protect your data
- Regulators or law enforcement, where required by law
- A buyer, in the event we sell or transfer all or part of our businessWhere we use providers based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.9. How to Contact UsIf you have any questions about this Privacy Policy, want to exercise any of your data protection rights, or wish to raise a complaint, please contact us:- Email: [email protected]
- Contact form: https://chilledweb.com/#contactYou also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at https://ico.org.uk
Account Deletion
Under the terms of the Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR), you have a right to ask to have the data we hold about you deleted. This is known as the 'right to erasure' or the 'right to be forgotten'. You can find out more information onTo exercise this right and request to remove your data and delete any account where we are able, please complete and submit this form.Note: Include ‘remove my data’ in the message field.